Last updated: July 2026
REELM sells access to digital streaming content on a subscription basis. Because access is delivered immediately and consumed digitally, subscription fees are generally non-refundable once a billing period has started, except where a refund is required by applicable law or expressly stated below.
Canceling your subscription stops all future renewal charges. It does not automatically refund the current period — your membership remains active until the end of the period you already paid for, then stops renewing. In most cases there is no partial refund for the remainder of a period that is still active.
If you believe you are entitled to a refund (for example a technical issue that prevented access, or where local consumer law grants a refund right), contact support@thereelm.com with your account email and order number. We review each request in good faith and will honor refunds required by law.
If you were charged more than once for the same period, or charged in error, we will refund the confirmed duplicate/erroneous amount. Please contact us with the order details and we will resolve it promptly.
If you have a billing concern, please contact us first at support@thereelm.com — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended pending review.
All refund and billing questions: support@thereelm.com. We aim to respond within a few business days.
Questions? Contact us at support@thereelm.com